1. Rubrique
  2. Sécurité & Confidentialité

Règles de confidentialité

Last Updated: May 03, 2019

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Eminent, Inc. (dba Revolve Clothing and also dba superdown) and its affiliates Forward by Elyse Walker, LLC and Alliance Apparel Group, Inc. (collectively, “we,” “us” or “our”) collecter, utiliser et partager des informations vous concernant lorsque vous utilisez nos sites internet, réseaux, applications, applications mobiles, services en ligne et autres services fournis par nous (“Services“) ou si vous interagissez d'une autre manière avec nous. En utilisant nos services, vous acceptez la collecte, l'utilisation, la divulgation et les procédures décrites dans cette politique de confidentialité. Au-delà de la politique de confidentialité, votre utilisation de nos services est également soumise à nos Conditions d'utilisation

What information do we collect about customers

Les informations que vous nous fournissez:

  • Registration and Profile Information. When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
  • Payment Information. When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third party service provider that handles payments for us and will receive your payment card information.
  • Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
  • Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience.

Information we collect when you use our service

  • Location Information. When you use our Services, we receive your precise location information. We also infer your more general location information (for example, your IP address may indicate your more general geographic region).
  • Device Information. We receive information about the device and software you use to access our Services, including internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
  • Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
  • Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. For more details on our use of Cookies, and how to disable them, please see our Cookie Policy
  • Widget Information. D'autres sites internet peuvent intégrer Revolve’s widgets (tel que FitPredictor). Quand vous allez sur un site avec un Revolve widget intégré, nous pouvons recevoir certaines informations, notamment des informations sur la page internet consultée, votre adresse IP et d'autres informations relatives à votre appareil.Revolveet le widget peut vous reconnaître sur les sites internet contenant Revolve’s les widgets, et le widget peut être utilisé pour afficher un contenu personnalisé ou de la publicité. Nous savons que lorsque vous interagissez avec un widget, les sites internet contenant les widgets peuvent recevoir ces informations.
  • User Feedback. We receive information about ratings and reviews that you post when you use our Services.

Information We Receive from Third Parties

  • Information from third party services. If you choose to link our Services to a third party account, we may receive information about you, including your profile information, and your use of the third party account. If you wish to limit the information available to us, you should visit the privacy settings of your third party accounts to learn about your options.
  • Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.

How do we use the information we collect

Nous utilisons vos informations de contact (adresse email, téléphone, adresse de livraison et/ou de facturation) uniquement aux fins suivantes:

  • We use your email address to help you create, manage, and maintain an account on our Services, to communicate with you, provide you with updates or information that you request, respond to comments and questions, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you;
  • Nous utilisons vos adresses de facturation et de livraison pour traiter et livrer vos commandes, vos retours, vos échanges, etc... ; et/ou
  • Nous utilisons votre adresse électronique et votre numéro de téléphone pour vous envoyer des alertes de sécurité, des notifications d'expédition et d'autres messages administratifs, ainsi que pour fournir un service client.

We use other information we collect:

  • To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website:
  • To monitor and analyze trends, usage and activities, and improve our Services and product offerings;
  • To provide, maintain and improve our products and Services, including customer service;
  • To record purchases that you have made through our Services;
  • To allow you to post comments and communicate with us through our Services, including on our social media pages;
  • To facilitate the connection of third party services or applications, such as social networks;
  • To facilitate transactions and payments;
  • To process your information to evaluate your application if you apply for a job;
  • To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers;
  • For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For other purposes for which we provide specific notice at the time the information is collected.

How do we share customer information?

  • Affiliates and subsidiaries. We may disclose your information with our affiliates and subsidiaries for any of the purposes described in this Privacy Policy.
  • Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
  • Third Party App Integrations. If you connect a third party application to our Services, we may share information with that third party.
  • Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
  • Advertising Partners. We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative (http://optout.networkadvertising.org/?c=1#!/) or the Digital Advertising Alliance (http://optout.aboutads.info/?c=2&lang=EN). If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
  • Aggregated Form. We may make certain automatically-collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
  • As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
  • Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
  • Consent. We may also disclose your information with your permission.

What choices do I have?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage and update your information, or close your account by emailing us at privacy@revolve.com.

  • Marketing Communications. If you would prefer not to receive marketing emails sent by one of our brands, simply click on the unsubscribe link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your account.
  • Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
  • Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.

California Privacy Rights

If you reside in California and have provided your personal information to us, you may request information once per calendar year about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the following: privacy@revolve.com.

International

Les informations que nous recueillons à votre sujet peuvent être transférées et accessibles depuis les États-Unis et d'autres pays, comme le permet la loi en vigueur. Ces autres pays peuvent ne pas offrir le même niveau de protection des données que votre pays d'origine. Nous prendrons des mesures pour maintenir un niveau de protection adéquat de ces informations dans les juridictions dans lesquelles nous les traitons. Si vous êtes résident de l'Espace Économique Européen (”EEE”), veuillez consulter la section ”Note aux résidents de l'Espace Économique Européen” ci-dessous.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@revolve.com.

Data Security

We use certain physical, organizational, and technical safeguards that are designed to ensure the integrity and security of Personal Information that we process. We take steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.

Nous contacter

Eminent, Inc. est l'entité responsable du traitement de vos informations, tel que décrit dans la présente politique de confidentialité. Si vous avez des inquiétudes concernant nos pratiques de confidentialité, nos pratiques d'utilisation et de divulgation, vos choix en matière de consentement ou si vous souhaitez exercer vos droits, veuillez nous contacter par email à l'adresse suivante privacy@revolve.com, or by writing to us at:

Eminent, Inc.
12889 Moore Street
Attn: Legal Department
Cerritos, CA 90703
Phone: 1-888-442-5830 International: +1-562-926-5672

Notice of Changes

Nous pouvons modifier cette politique de confidentialité. Si nous apportons des modifications, nous vous en informerons en révisant la date en haut de la politique et, dans certains cas, nous pourrons vous envoyer un avis supplémentaire (par exemple, ajouter une déclaration sur notre page d'accueil ou vous envoyer une notification). Nous vous encourageons à consulter la politique de confidentialité chaque fois que vous accédez aux services ou communiquez avec nous pour rester informé de nos pratiques en matière d’information et des choix qui vous sont proposés.

Note to EEA Residents

Si vous êtes résident de l'Espace Économique Européen, la loi vous confère certains droits et protections concernant le traitement de vos données à caractère personnel. Veuillez consulter les sections ci-dessous pour plus de détails..

Base juridique pour le traitement

Nous ne traiterons les données personnelles que conformément à la base juridique suivante:

  • Necessity. Selon les besoins, pour assumer nos responsabilités dans le cadre de notre contrat avec vous. Par exemple, en traitant votre commande et en livrant les produits que vous achetez;
  • Legitimate Interest. When we have a legitimate interest in processing your personal data. For example, to communicate with you about changes to our Services or legal documents, to prevent fraud, or to provide, protect and improve our products and services. We only rely on our legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests;
  • Consent. Si nous vous demandons votre consentement pour une activité de traitement spécifique (telle que l'envoi d'e-mails marketing), et que vous donniez votre consentement de la manière indiquée; et
  • Legal Obligation. Dans certains cas, le traitement sera nécessaire au respect d'une obligation légale, telle que la réponse à une demande de procédure judiciaire.

Demande d'accès aux données

You have a right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. If you wish to access or amend any Personal Information we hold about you, you may contact us at privacy@revolve.com In addition, you may have the right to withdraw any consent you previously provided to us regarding the processing of your personal information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.

You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.If you would like to exercise any of these rights, you may contact us by emailing privacy@revolve.com

Data Transfers

When we transfer personal information outside of the European Economic Area, we will comply with applicable EU data protection laws. We may transfer your personal information to countries which provide an adequate level of protection under EU law, we may use contractual protections for the transfer of personal information. Revolve is in the process of certifying to the Privacy Shield framework. You may contact us as specified in the “Contact Us” section to obtain a copy of the safeguards we use to transfer personal information outside of the European Economic Area.

Conservation des données

We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

Questions ou Plaintes

Si vous avez une inquiétude par le traitement de données à caractère personnel que nous ne sommes pas en mesure de résoudre, vous avez le droit de déposer une plainte auprès de l'autorité de protection des données en vigueur dans votre pays de résidence. Pour connaître les coordonnées de votre autorité de protection locale des données, veuillez consulter: https://edpb.europa.eu/about-edpb/board/members_en

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