If you are a California resident, please see the "Note to California Residents" section below.
What information do we collect about customers?
Information That You Provide:
Registration and Profile Information. When you create an account, place an order, or request stylist appointments, we ask you for your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
Payment Information. When you make a purchase, we will collect that payment card information. Depending on your chosen payment option, we may use a third party service provider that handles payments for us and will receive your payment card information.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience.
Information we collect when you use our service
Location Information. When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region).
Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, and the dates and times of your visits.
Information We Infer. We may derive information or draw inferences about you based on information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences.
User Feedback. We receive information about ratings and reviews that you post when you use our Services.
Information we receive from third parties
Information from third party services. If you choose to link our Services to a third party account, we may receive information about you, including your profile information, and your use of the third party account. If you wish to limit the information available to us, you should visit the privacy settings of your third party accounts to learn about your options.
Other third parties. We may receive additional information about you, such as demographic data, from third parties such as data or marketing partners and combine it with other information we have about you.
How do we use the information we collect
We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes:
We use your billing and shipping address to process and deliver purchases, returns, and backorders, and to help prevent fraud.
We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
We also use your email address to help you create, manage, and maintain an account on our Services.
We use other information we collect:
To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
To monitor and analyze trends, usage and activities, and improve our Services and product offerings;
To provide, maintain, and improve our products and Services, including customer service;
To record purchases that you have made through our Services;
To allow you to post comments and communicate with us through our Services, including on our social media pages;
To facilitate the connection of third party services or applications, such as social networks;
To facilitate transactions and payments;
To process your information to evaluate your application if you apply for a job;
To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; and
For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
How do we share customer information?
Affiliations er Filiales.Nous sommes susceptibles de divulguer vos informations à nos filiales et affiliés à n'importe quelle fin décrite dans la présente Politique de Confidentialité.
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Third Party App Integrations. If you connect a third party application to our Services, we may share information with that third party.
Partenaires Analytiques.We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Advertising Partners. We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services. For more information about interest-based ads, and to learn about options for opting out of having your web browsing information used for behavioral advertising purposes, please visitwww.aboutads.info/choices or, if you are in the EU, www.youronlinechoices.eu/. You can also access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
Aggregated or De-identified Form. We may make certain automatically-collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. Nous sommes susceptibles de transférer vos informations à des prestataires de service, des conseillers, des partenaires transactionnels potentiels ou autres parties dans le cadre de l'examen, la négociation ou la réalisation d'une transaction d'entreprise où nous avons fait l'objet d'un rachat ou d'une fusion avec une autre société ou si nous vendons, liquidons ou transférons tout ou partie de nos actifs. L'utilisation de vos informations suivant n'importe lequel de ces évènements sera régie par les dispositions de la présente Politique de Confidentialité en vigueur au moment où les informations applicables ont été collectées.
Consent. We may also disclose your information with your permission or at your direction.
What choices do I have?
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage and update your information, or close your account by emailing us at firstname.lastname@example.org.
Marketing Communications. Si vous préférez ne pas recevoir d'e-mails marketing envoyés par l'une de nos marques, il vous suffit de cliquer sur le lien de désinscription compris en bas de n'importe lequel de ces e-mails. Si vous choisissez de ne pas recevoir d'e-mails marketing, nous pouvons continuer d'envoyer d'autres types de messages, tels que les reçus, informations sur les expéditions ou e-mails au sujet de votre compte.
Do Not Track. Il n'existe aucune norme convenue sur la façon de réagir aux signaux « Ne pas me suivre », et nous ne répondons pas à de tels signaux.
The information we collect about you may be transferred to, and accessed from within, the United States and other countries, as permitted by applicable law. These other countries may not offer the same level of data protection as your home jurisdiction. We will take steps to maintain an adequate level of protection for this information in the jurisdictions in which we process it. If you are in the European Economic Area ("EEA") or Switzerland, please see the "Note to Individuals in the EEA or Switzerland" section below.
Inc. Attn: Legal Department
12889 Moore Street
Phone: 1-888-442-5830 International: +1-562-926-5672
Notice of changes
Nous pouvons modifier cette politique de confidentialité. Si nous apportons des modifications, nous vous en informerons en révisant la date en haut de la politique et, dans certains cas, nous pourrons vous envoyer un avis supplémentaire (par exemple, ajouter une déclaration sur notre page d'accueil ou vous envoyer une notification). Nous vous encourageons à consulter la politique de confidentialité chaque fois que vous accédez aux services ou communiquez avec nous pour rester informé de nos pratiques en matière d’information et des choix qui vous sont proposés.
Note to California residents
This section provides details about rights afforded to California residents under the California Consumer Privacy Act (or "CCPA"), and supplemental details about the personal information we collect about California residents.
In the last 12 months, we collected the following categories of personal information: identifiers (such as name, contact information and device identifiers); commercial information (such as items purchased); internet or other network activity information (such as browsing behavior and other usage data); location data; inferences (such as purchasing preferences); demographic data (such as gender); electronic, visual or similar information (such as customer support call information); professional or employment-related information (such as in resumes you provide); and other personal information (such as product feedback or payment method information). For more details about the personal information we collect, including the categories of sources, please see theWhat Information Do We Collect About Customers section above. We collect this information for the business and commercial purposes described in the How Do We Use the Information We Collect section above. We share this information with the categories of third parties described in theHow Do We Share Information section above.
Subject to certain limitations, the CCPA provides California residents the right to request to access to details about the categories or specific pieces of personal information we have collected in the last 12 months (including about information we disclosed for a business purpose), to request to delete their personal information, to opt out of any sales that may be occurring, and to not be discriminated against for exercising these rights.
We do use third-party cookies and related technologies to send targeted ads and this may be deemed a "sale" under the CCPA. To opt out of these "sales," use the following link:Do Not Sell My Personal Information.
California residents may make request access or deletion requests by emailing us at email@example.com. We will verify your request by asking you to provide information that matches information we have on file about you. You can also designate an authorized agent to exercise these rights on their behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.
Note to individuals in the eea, uk and switzerland
If you are in the EEA, UK or Switzerland, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details,
Legal basis for processing
Nous ne traiterons les données personnelles que conformément à la base juridique suivante:
Necessity. Selon les besoins, pour assumer nos responsabilités dans le cadre de notre contrat avec vous. Par exemple, en traitant votre commande et en livrant les produits que vous achetez;
Legitimate Interest. Lorsque nous avons un intérêt légitime à traiter vos données personnelles. Par exemple, pour vous informer de modifications à nos Services ou documents juridiques, pour empêcher la fraude ou pour fournir, protéger et améliorer nos produits et services. Nous nous fions uniquement à nos intérêts légitimes pour traiter vos Données Personnelles tant que ces intérêts ne sont pas supplantés par vos droits et intérêts ;
Consent. Si nous vous demandons votre consentement pour une activité de traitement spécifique (telle que l'envoi d'e-mails marketing), et que vous donniez votre consentement de la manière indiquée; et
Legal Obligation. Dans certains cas, le traitement sera nécessaire au respect d'une obligation légale, telle que la réponse à une demande de procédure judiciaire.
Data subject requests
You have a right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. If you wish to access or amend any Personal Information we hold about you, you may contact us at firstname.lastname@example.org. En outre, vous pouvez avoir le droit de retirer tout consentement donné au préalable concernant le traitement de vos données personnelles, à tout moment et gratuitement. Nous appliquerons vos préférences à l'avenir et cela n'affectera pas la licéité du traitement précédant le retrait de votre consentement.
You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal. If you would like to exercise any of these rights, you may contact us by emailing email@example.com.
When we transfer personal information outside of the European Economic Area, United Kingdom or Switzerland, we will comply with applicable data protection laws. We may transfer your personal information to countries which provide an adequate level of protection under applicable data protection law, we may use contractual protections for the transfer of personal information. You may contact us as specified in the "Contact Us" section to obtain a copy of the safeguards we use to transfer personal information outside of the European Economic Area, United Kingdom or Switzerland.
Nous stockons les informations que nous collectons à votre sujet aussi longtemps que nécessaire aux fins pour lesquelles nous les avons initialement collectées. Nous sommes susceptibles de garder des informations à des fins commerciales légitimes ou tel que requis par la loi. Au moment de déterminer la période de conservation, nous prenons en compte divers critères, tels que le type de produits et services requis ou fournis par vous, la nature et durée de notre relation avec vous, l'impact sur les services que nous vous fournissons si nous supprimons certaines informations données par vous ou vous concernant, les délais de conservation obligatoires prévus par la loi et les délais de prescription.
Questions or complaints
Si vous avez une inquiétude par le traitement de données à caractère personnel que nous ne sommes pas en mesure de résoudre, vous avez le droit de déposer une plainte auprès de l'autorité de protection des données en vigueur dans votre pays de résidence. Pour connaître les coordonnées de votre autorité de protection locale des données, veuillez consulter: https://edpb.europa.eu/about-edpb/board/members_en